Help and Support
childrens gift chippingin
Help & Support
We want to make things simple, we're here to support our customers and see you through the journey.
How can we help to support you?
  • Login in
  • Normally if you experience any issues login in, the site wil give you an informative message about the issue. Choosing a strong password is important, here are the password rules for creating an account:
    Must contain 8 characters, lowercase and uppercase letter, number and a special character excluding _£.@()

  • Registering
  • You can click on the crete goal buttons to register your account. It is important to note down any error messages you may experience after putting in your details and trying to register. If you do come across an issue preventing you from registering on the site, please use the form below for us to investigate further.

  • Uploading images or using a video for your pitch
  • You can upload various image formats, the site supports JPG, JPEG, PNG & GIF. The size of your image file should not exceed 2mb, the dimensions of your image will automatically re-size but we recommend using 640x360. If you experience issues uploading and the error message isn't clear to you, it is more than likely that the file is not supported. For help with using youtube links, please visit share videos for assistance.

  • The Dashboard
  • As soon as you login, you will be presented with your dashboard.
    My Goals - This is where you will create your goal invites. You can also preview your finished invite as a contributor.
    My Gift - Your can choose your gift or detail your important item in this section.
    Share Invite - Here you can send your finished Invite by email, whats app, and other popular social networks, You can also view the status of your goal.

  • Profile
  • Another part of your dashboard is your Profile. If you need to update any personal information, you can do this here. You will also be able to see what outstanding task you will need to complete. The 'To-Do list' will give you a short list of task you need to complete to ensure successful transfer of funds you have raised. If there are any details you may not be sure about, please use to form below to let us know.

  • Collecting my funds
  • Once you have reached your goal, you will need to go to the Profile page and click on the 'PAYOUT' button to start the process of withdrawing funds to your nominated bank account. This process could take up to 4 working days depending on your bank account. If the button is not active, this means you haven't completed your bank setup or your goal amount has not been met. For any help with this please use the form below for us to assist.

    We're here to support your needs and we welcome your feedback. Please fill in the form below if you experience technical issues and provide as much information as you can. Remember to visit our FAQ page.